Refund policy

1. Overview

Welcome to Leaping Fox! We’re dedicated to providing you with high-quality, made-to-order products that we hope you'll love. As a small business, our return policy reflects our commitment to sustainability and responsible practices while ensuring a positive customer experience. We appreciate your understanding and support as we continue to grow.

2. Cancellation and Order Changes

2.1 Before Production:

If you need to change or cancel your order, please reach out to us via our contact page as soon as possible, before production begins.

2.2 After Production:

Once your order has been produced, we’re unable to offer changes or cancellations. Each item is made to order just for you.

3. Non-Refundable Items

3.1 Made-to-Order Products:

All our products are created specifically for you once your order is placed, meaning we can’t accept returns unless the item arrives defective (e.g., ripped garments, wrong items, misprints).

3.2 Size Issues:

Please ensure that you select the correct size and review all details before placing your order. We provide size guides on all our product pages—please take a moment to review them. If you’re unsure about sizing or any other details, we encourage you to contact us before placing your order; we’re happy to help you make the right choice.

4. Refundable Items

We do accept returns and offer refunds in the following cases:

4.1 Defective Products:

If your item arrives with a defect, such as a rip, misprint, or it’s not what you ordered, we’ll be happy to provide a refund or replacement.

4.2 Wrong Items:

If you receive something other than what you ordered, we’ll correct the mistake with a full refund or replacement.

4.3 No Exchanges:

Due to the made-to-order nature of our products, we do not offer exchanges. Please carefully review size guides and product details before placing your order.

5. Process for Returns

5.1 Return Shipping Costs

For defective items, return shipping costs are initially covered by the customer. However, if the return is deemed defective after inspection, and there is evidence of postage along with matching parcel details, the return shipping cost will be refunded based on the outcome of the return. There may be room for a case-by-case review depending on the issue, but the default policy is customer coverage initially with a potential refund.

5.2 Initiate a Return:

If your item is defective or incorrect, please contact us via our contact page within 14 days of receiving your order.

5.3 Provide Details:

Have your order number ready and be prepared to share details of the issue, including photos if necessary.

5.4 Return Approval:

Our team will review your request and provide instructions on the next steps. Processing times may vary as we coordinate with partners across different time zones, but we’ll keep you updated throughout the process.

5.5 Refund or Replacement

Once we’ve received and inspected the returned item, we’ll process your refund or send a replacement promptly. Refunds will be processed within 10 business days of approval.

6. Sustainability Note

At Leaping Fox, we’re deeply committed to sustainability. By producing items only when they’re ordered and limiting returns to defective products, we reduce waste and avoid creating items that might not be used. We encourage you to consider your purchases carefully to support our sustainability goals and help us all contribute to a more eco-friendly future.

7. Customer Service

If you have any questions, concerns, or just need advice before placing your order, please don’t hesitate to reach out through our contact page. We’re here to help and want to make sure you have a great experience with Leaping Fox.

8. Affiliate Purchases

If you purchase an item through one of our affiliate partners, returns and refunds must be processed directly with the original seller. We facilitate the sale, but all policies regarding returns, exchanges, and refunds are subject to the affiliate partner’s terms. Please refer to their return policy for further details.

9. Final Note

Thank you for choosing Leaping Fox! We’re a small business, and your support means the world to us. We value your trust and strive to be transparent and fair in all our policies. If our current approach doesn’t align with your needs, we understand and respect your decision to explore other options. We’re excited to have you on this journey with us and are here to make sure you’re happy with your experience.